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| - Myself and a friend both checked in 04/15-04/17 each to their own room. We both commented that the rooms are big, clean and the mattress was so comfortable ( where can I get one for the house)
After unpacking, we quickly hit the Lobby Lounge and was treated like Kings by Katherine who served us some of the best cocktails I Have had in a long time.
We both commented this was going to be a great stay in LV for work related business if this is a clue.
WHAT A SHOCK!
It was all down hill after the first night. We decided to go back to the Lobby lounge and was completely ignored by the new servers, who BTW knew we was sitting in the side lounge BECAUSE I asked if it was open. We ordered the same drinks but it was made completely different. Didn't even have same color, so you knew something was missing. All I knew was the night before it was so freaking good and tonight - like we was at a different bar. Took 15 min to get 1st drink, and 50 min later I was at the bar asking to cash out for it seemed we had been forgot.
Night before? Our tab was $185 not including tip, we could careless for it was a perfect night. But the second trip, horrible.
I even noticed a table of 4 sit and leave because they couldn't get a server, AND NO-IT WASN'T that busy.
The rest of our stay ranged from poor service at the food courts to the high price end places, just not worthy to waste my time about it here.
My friend and I commented it's a number's game, we rolled the dice 2nd night and lost -- MGM, lost two clients. ( We both have stayed here before)
Best of luck MGM, get more like Katherine, the lady knows customer service. Have your bartenders use same recipes!
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