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| - When you are a place like DQ, you have reputation to live up to. To many, Dairy Queen is a treat from their childhood. It was a place of celebration after a win or a cone of commiseration after a loss. For me, it was also a place I could ride my bike with my friend and get my childhood favorite, a chocolate dipped ice creme cone.
I saw on the news, that Dairy Queen was celebrating the unofficial end of summer today by giving away a free small Ultimate Oreo Frappe. The giveaway ran from 2pm until 5pm coinciding with their daily 'happy hour' when is it normally discounted $2. Sounded like a great excuse on a 101° day to go. I got caught in traffic on route and arrived at 4:58pm. I waited in line, and got to the counter when my phone said 5pm. At a place like Dairy Queen, I expected a smile and my free Frappe. I instead got attitude, whole lot of attitude. Looking at the other reviews, I see this is standard policy at this occasion. I showed them my phone still said 5pm and they very begrudgingly made me one. However, not without what I assume was the manager both cursing out an employee in English for not locking the door and I assume me in Spanish for my insistence on thosr honoring the deal.
I enjoyed the Frappe, but the terrible customer service knocked this location down from a 4 star taste to a 2 star experience.
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