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  • Buyer beware! My husband and I have been a long time supporter of Spencer's until today. We purchased a mattress from them which after 3 months was so uncomfortable that I called to see if we could return it- they offered to see if it was a manufacturer default by having someone come out and test the mattress. I called the company and they came out the next day and determined the mattress was malfunctioning. I had to call Spencer's to follow up regarding this after waiting 5 days to hear from them. I went in within a couple of days and picked out a new mattress for an additional expense. The mattress was already over 3k. We set up delivery and left. Delivery was supposed to be today- I had to call and follow up to see where the driver was and was told the mattress did not make delivery due to paperwork errors. I had to take off work to accommodate the test, the delivery and now an additional day for another delivery. Spencer's offered nothing but an apology and couldn't even make my delivery a priority for the next day. More time off over something that was never a fault of mine. In fact I now had to pay more to get some sleep. Customer service is not an objective for this company...
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