This is the worst, most incompetent, medical office I have ever been to and that's saying a lot!!!!!! I had a 10:00 appointment on 9/11/2017. I was a new patient so I had to fill out a ream of paperwork. I arrived at 9:20 and filled out paperwork that was so redundant I was ready to scream!!!! 50 minutes!!!! It took me 50 minutes to fill it all out!!! Finally got to the room only to be asked the same questions by a med student that I had just spent the morning putting on the papers!!! My reason for the appointment was start up care and to get prescriptions for my maintenance drugs. One of which my insurance no longer covers so I'd need a replacement. Very routine. Everything went well with the doctor he said he would call in the prescriptions. No problem.
By 9/13 I still did not have my scripts and when I checked with the pharmacy the hadn't even been called in. I called the office only to be told that my doctor, Dr Weismiller was out of town. The person on the phone who didn't identify themselves said she would send the doctor a message.
On 9/15 I still didn't have my scripts so I called the office again. I was told they would call in my blood pressure medicine because my doctor was still out of town.
On 9/18 I still had no meds so I called the pharmacy and then the office again. I was told it would be taken care of. I got a call from the pharmacy at around noon saying they needed more info. My sister who is the one that recommended this doctors office was furious and called them and gave them hell. Around 4 I finally get an automated message from the pharmacy that my prescription is ready. Great. I go pick it up and it's only half of the meds I need. I didn't get any of my COPD meds.
9/19 after calling the pharmacy to check if anything had been called in and being told no again I called my insurance to get the replacement they recommended for one of my COPD meds. I got 3 names of medicine. I called the doctors office again. I thanked them profusely for at least getting me half of my meds but I was still missing my COPD meds. She said she'd message the doctor. I told her I called my insurance and got the names for one of the replacement meds. She didn't want to hear it. She said she'd message the doctor!!!!!!
Today is 9/20 and I still don't have my COPD meds. I don't know what more I can do other than to warn others to steer clear of this place. It's like a black hole!!! Nobody identifies themselves when you call and nothing, or very little gets done!!! I'm giving up!!! I'm going to call another doctors office and start all over again!!! I am not HAPPY!!!
After 3 weeks I finally got half of my COPD maintenance meds and at 3 1/2 weeks later my so called doctor called in a prescription for another inhaler that is equivalent to the one I already had but did not replace the Spiriva that is no longer covered by my insurance. I have notified my children that if I die due to complications from my COPD to sue the pants off of these incompetent assholes!!! I'm so mad!!!