I placed an order for a strop and some shaving soap. The morning after placing the order, I realized I had ordered the wrong soap. I quickly notified them by email. They said there would be no problem. The next thing I knew, the order went out. I figured they hadn't even had time to make the correction. I got the shipment very quickly, in spite of its costing nothing to ship (because of qualifying for free shipping). The shipment arrived with the correct soap. Amazingly efficient customer-friendly customer service and super quick having the shipment go out. And the strop I ordered is a sturdy, well put-together beauty. I owe Straight Razor Designs a heck of a thank you. I will, before too long, be ordering a better straight razor. Apart from the nice products and very pleasing customer service, I have found that their prices for straight razors are generally lower than places where you would expect lower prices from. The straight razors from them come shave-ready, which is not always the case with many outlets. In addition, buying a straight razor from Straight Razor Designs entitles you to an additional honing in the future. This is a quality organization of people who know their stuff and want customers purchasing their products to be pleased. Thank you very much, people at Straight Razor Designs.