The gym was pretty awesome at first, but because of personal and medical issues I had to cancel my membership. I first called to cancel my membership, then filed and submitted paperwork wishing to cancel. Apparently every phone call is not annotated and my written requests have somehow disappeared. Now their headquarters are not only charging me still a monthly fee for membership, but are also charging me monthly for a personal trainer I haven't seen since November 2015 (8 months). Their goal is to extract, extort, and steal every dime out of me for even thinking I could cancel my membership with them even if I have to declare bankruptcy. At least for the personal trainer, who cost a butt load for sessions should at least have made contact with me to attempt to get back into personal training, yet has not, so I'm still suppose to pay him? Do not join this place unless you are ready to give up your children's college fund, liquidate your retirement savings, or sell your house