I was given a gift of a Groupon here for a hair cut, deep conditioning and style. To be completely honest, I was so nervous to come based on the other reviews. But they fit me in last minute for 5 pm. I got a new person who just joined them name loulou or lulu, not sure how she spells it. She was older and automatically I started to worry thinking that maybe she would give me some older style hair cut. But no, she listened did not take off more than what was asked of her and she was so nice the entire time. She talked about her life, my life, kids , grand kids. It was like having a friend cut your hair. My hair was down to my butt & I wanted to make it healthy again. I went home and my hair was super nice, glowing, soft etc. To be honest that without the groupon I doubt I would have even came here. It's alittle older looking and out dated. Could use a make over. But if you do use your Groupon she is really nice & listens to your every word.