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  • Pandora charms are great, but not at this location. I purchased a charm from Pandora and it was put directly onto the bracelet. Overnight, I reconsidered one of the charms and wanted to exchange it. I brought it back, with the receipt, but was informed that I couldn't exchange it, because it was on the bracelet. I explained that it had been put there BY an employee. The manager was brought out and she was immediately snarky and rude towards me. She said she wouldn't accept a charm that was "all worn and beat up". I encouraged her to look at the charm. She could clearly see it was in pristine condition. She glanced at my bracelet as a whole, but did not look at the charm, instead insisting that she could tell. Seriously lady, you don't stand by your product at all? Your jewellery is so crappy it just gets beaten up and looks like crap after being worn for probably an hour total?!? This wasn't even my fault!!! Plus, she could clearly see from my bracelet that I had spent a LOT of money on my bracelet and am a loyal customer. I know that if I had gotten a Pandora box and put the charm in it and brought it back, they would have exchanged it without a problem. I can't now, because I'm sure I would be recognized. Instead I'll go to another location...where perhaps I'll be treated like a valued customer and not a leper. I've had bad experiences at this location before. The employees here seem to think customers are beneath them. Each location is independently owned, so needless to say I won't purchase from this location again. Anyone who wants to purchase from Pandora I encourage you to check out the Scarborough or Fairview Mall locations. Always had good experiences at those locations. Instead I have sent a complaining email to Pandora head office. We'll see what they respond with.
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