I arrived and was quoted a price twice the cost of what I reserved. I showed the clerk my reservation and the price. She said that my paper work was wrong. Another clerk had to assist and corrected what the first clerk had done. I then go to pick up my SUV and there were none available. I was told that another customer who had been waiting for over an hour for their Large SUV were given the vehicle I rented. The manager wanted to give me a midsize SUV but only $40.00 cheaper then the Premium SUV I paid for. After minutes of explaining that if I'm going from a Premium to a Mid sized I would only pay a Mid sized price. I finally got the correct price for the Mid sized SUV. I'm not happy at all with the Las Vegas location. Total time spent dealing with the front desk staff and rental pick-up area staff, 57 mins. I'll NEVER NEVER use this location again. (November,13 2015)