Ok, they weren't going to get 5 stars but Janelle and Dr Hooper saved them. I've taken my Ted here 3 times since 01/02/2017 thru 02/14/2017 for the exact same issue. This last visit we saw Dr Hooper and Janelle and we loved them both! They're a fabulous team with excellent bedside manner and I never felt rushed like with Dr Roberts. I won't be seeing anyone else except Dr Hooper and Janelle.