Went to buy a new tire because there was a screw in one but I had to work so I left it overnight. The next morning I get a call saying it's good to go. So when I arrive I pay & all is well until I walk out to my car & see the old tire with the screw in it is still on my car! I have to go to work so they keep my car overnight again & finally the following day the tire is replaced. Ty helped me out throughout the process but he was gone the middle day so that's probably why the communication broke down. He ended up paying for half my tire by the end of it which really helped ease frustrations & made the whole thing much easier to deal with. Despite the confusion, Ty was amazing & super helpful!