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  • Let me start by saying this post is on my brother's behalf as he purchased a new street glide from Century HD earlier this year and gave me input for this post. While the bike is amazing (aren't they all), there was a lot to be desired from the dealership. I'll attempt to make this short, but there's a lot of details. Simply put, the bike's speedometer was working intermittently and the bike was stalling out at times. When he took the bike in for service, they assured him that it was because a spark plug cable was loose. While that explained the stalling, it didn't explain the speedometer issue. Well, a couple of days later, the speedo began to go out again and the bike was nearly stalling at low speeds. Having ridden for years, we knew it wasn't a rookie issue...nonetheless, we ribbed him on that for awhile. My brother had some words with the service desk because they were treating him like a rookie and to be quite honest, he was getting frustrated about having spent $25,000 on a bike he kept returning to the shop. The manager (I believe his name was Brad) called and my brother had him on speaker phone so I could hear the conversation. Astounded at how Brad was treating my brother, I joined the discussion and stated that we could just as easily involve the Ohio Attorney General's Office on the issue if he didn't want to help. Brad's ego possessed his soul and after vomiting and flying up to the ceiling (kidding...but you knew that), Brad became ultra aggressive and told me that he would refuse service if we did that....umm, I'm sure that's not legal! He went on to say that he's not talking to me. I took a deep breath and realized that Brad has some internal issues that may need to be worked-out and let this one rest. They again took my brother's bike in and did absolutely nothing to resolve the issue. So recently, my brother again had the issue and took the bike to neighboring dealership (60 miles away) known as Mad River HD in Sandusky, Ohio and they were completely opposite and totally willing to resolve the issue. My brother has an appointment and we're confident they will fix it.
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