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  • Having been here many times, and feeling that overall it was average for a chain steak restaurant, I must say I was disappointed tonight. We began by calling ahead, after being told there was only a 15 minute wait time. Upon our arrival, we were told we would have an additional 15 mins. before we could be seated. Luckily it ended up only being 5 additional mins. As we are being taken to our seats, the hostess turns and says I'm sorry your seat has just been taken. We then go back to the waiting area, to be re-seated at the table that we were originally to be seated at. Here two elderly ladies were asked to move so we could sit (both embarrassing and unlike me). The waiter was pleasant, checking in on us frequently. Meals arrived timely, presentation was satisfactory, and looked delicious. Unfortunately, my sons chicken was not cooked thoroughly. The waiter quickly apologized, and offered my son an alternative. Following was the manager, who apologized repeatedly, paid for our family's meal (minus the beers), and also offered my son an alternative to his meal. The recovery alone earns them 3 stars! Originally I had only have 2 stars. Thank you to the waiter. & manager for such a generous and prompt response.
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