While this airport can get extremely busy, the staff here are pretty helpful and accommodating. I prefer to fly out of this airport than the one in Tucson since my flights back home to Texas are way cheaper. I also like that there are many places that are non-stop flights from Phoenix. I hate having to connect in other places and wait, which is a plus about this airport. They also have put more outlets to charge your phone while you wait, which is super helpful. They have some nice restaurants and stores to browse around while you wait. Just make sure to get there early or you can miss your flight, as the lines can get rather long during holiday season.