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  • I wish I had more space to comment so in brief; I called the Restaurant 3 different days to discuss my upcoming anniversary. Each time the phone just rings until you must leave a message. On my 3rd attempt, I did leave a message requesting the Mgr to call me back. The next day I did hear from an associate who told me the Mgr would call me later that same day when he arrives. That return call never came. The food service was very slow, had to wait approx 15 min between courses, which is probably why we were seated 25 min late for a 7pm RSVP. The food was merely average, employees were polite and formal but had zero personality like working with robots. For a $282 dinner for 2, I don't see Donovan's as an establishment that I could recommend. All areas of opportunity seem to revolve around the Restaurant's people/employees and there performance and execution or lack there of. This change in culture and performance must of course begin from the top with the Restaurant Manager who himself, fails to display a commitment to customer service and a fine dining experience. Your Restaurant is a good example that just because the meal is expensive, doesn't guarantee that the food and service will match. I no longer consider Donovan's as a premiere dining destination.
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