Sometimes bad things happen to a tech nuts equipment that breaks one's heart. My Bose Bluetooth was lost & damaged. My heart dropped; I called the store & talked to the GM. Either they would trade it out, I'd had it 2 months, or I'd pay $75.00 for a replacement depending on the damage. I Prayed!!!! The store manager is wonderful! She traded it out which is a tremendous blessing. I love this store! I've shopped here & in different states & I've only had good experiences overall. Thank you for being my blessing!