I am disappointed in the service provided by United. The salesperson was great at making me feel good about choosing your company but now I know why the reviews are not that good out there. Our shipment ended up being split up which meant I had to take two separate days to be available to receive my shipment. We moved from Phoenix to Houston.
My son received someone else's mattress (we still don't know where his mattress is) and we are still missing all our pillows from our Master bedroom. When I complained to my assigned coordinator I was told only the mattress was guaranteed to arrive not the bedding and it was weird we got a different mattress, I also felt like I was being rushed off the phone . I reported this with no resolution other then to receive the claim website a week later. We also have a few things damaged. We loaded on 3/13 and got all our stuff 3/28 which means it took 15 days to get our load (minus the missing items), when I booked my move with the company I was not given a delivery window of 15 days or told there was a possibility my load could be split.
The staff I dealt with in person were pleasant and mostly professional. The movers who delivered our first load did leave blankets behind but that isn't a big deal (I gave them to the 2nd delivery team). When our stuff was loaded the driver informed me his system wasn't working (he even called someone) so I wasn't able to see the inventory list he just had me sign without viewing the list. Then when he came to deliver (the 1st load) he didn't have me fill out a inventory check off sheet like the 2nd delivery team did.
The 2nd delivery team was great very friendly and professional. A month later I received an additional bill from the company they are trying to charge me an additional fee I wasn't told about up front. My claim still hasn't been processed. No one answered their calls and when I email they just tell me they are working on it. Today they charged my credit card for that additional fee without my authorization and of course will not return my calls or emails.
I would not recommend your service to my friends or use it in the future.