my salewoman was courteous and helpful. they would discuss the price of the car in dollar figures other than the monthly payment until in the finance room. the manager told me it would be around 11% then i get in the finance room its 21%. i argue that i wont sign the paper for 45 minutes then they switch it to 11%. i sign the paper. take the car and a day later the bank wants more financing documentation. they tell me that my documentation isnt good enough. therefore the bank will ok it at 16% but i still wont be able to prove my income. so i give them the car back and the lady says that they will get me a ride home. which ended up not happening so i paid for a taxi home. the financing department lies frequently in many areas. if they would have just said hey we cant get you a ride home i wouldve been fine without waiting the 20 minutes i waited as they passed responsibility from person to person. id consider it the typical car dealer as the financing department couldnt tell you anything with a straight face. they also tell you that the bank isnt on board...but honda was financing the car so its not the bank...its their own financing company...just another trick to try and get more money out of you...lol i paid for my 45$ taxi home and called it a day.