This place is a dump. When we checked into room, beds were not made. No apology. Customer service sucks; desk clerk made mistake on entry card and it stopped working on 2nd day; so we had to go to front desk to have it renewed....no apology. Called for housekeeping at 3:30PM and was asked "did you have DO NOT DISTURB sign on door?" I responded, "yes but at 9:00AM this morning." No apology. Carpet is dirty, Scratches on bathroom door, Badly needs refurbishment and new paint job. Sleep in your car, this place is a dump. Crowne Plaza should withdraw its affiliation with this place.