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  • This company was recommended to me by our rental agent. Turned out to be a very bad mistake on my part. The estimator misquoted the entire job, saying it'd take 2 guys 2 hours to pack approximately 40 boxes, and two rooms of furniture. When the movers arrived they said that the job had been misquoted and that the quoters never have a clue as to how long it really takes to complete a job. Really? He also said that it'd take them closer to 3 hours to do the job. The majority of the furniture was downstairs, with the exception of a bedroom and all household goods were boxed. It took the movers 5 hours to complete the move. They said it took longer because they had to move some items to the garage instead of everything to the 2nd story apartment. How does that make sense, when the majority of the goods were being moved to a ground level garage versus up two flights of stairs. I purposefully didn't have them move some of my furniture pieces not to mention the washer and dryer to save time and money and because one of the movers was complaining about the stairs (which they knew about before arrival)! They also pointed out in their paperwork that tipping was optional but complained about what little money they make and the company keeping money for themselves! I was a sucker and tipped them at the end. They worked hard, but I was disappointed about the complaining and then finding that one of my sturdy plastic boxes full of glassware had been dropped, the bin broken and some of the items broken as well. Not to mention the fact that I had to leave the pick up location to go meet the rental agent at the new location before they were done packing. When I went back to clean out the old residence, I found that they had missed a significant amount of items in the garage and items on the kitchen counters. We did a walk thru of the house inside and out before they started the project, so they'd know what they were moving. The garage door was open for their access and the clearly didn't look to be sure everything was packed in the truck. When I complained to Dan (the sales rep) he offered a $100 refund for a job that should have cost me at most $300, ended up costing me $500 with the refund. I will not be recommending them to anyone.
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