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| - I've been a Good Egg regular for years. I saw the transition to First Watch happen slowly. The servers have always been friendly and efficient even thought the kitchen was a bit slow at times. I know right now they are getting a rash of complaints from regulars about the changes to the menu, so cut them some slack.
The decor change was okay as it was a bit outdated. The first big change was when the new manager came aboard. Prior to him there were a few who rotated, but all were friendly, mostly female, and greeted you with a smile when you arrived. The new manager is an older man, short on customer service skills.
The menu changed gradually. A small group of us went one Saturday and our friend ordered biscuits and gravy, her favorite. She said it looked different and didn't taste good and mentioned this to our server, who suggested she tell the manager. She left most of it on her plate. She did mention it to the manager on her way out and he told her there was nothing he could do about that but if it made her feel better it was healthier for her.
On a later visit I ordered the Bacado omelet, that survived the transition to the new menu and was told it was served with fresh greens. My server was kind enough to let me know I could sub the traditional potatoes. When it was served without the side of salsa, I was told they didn't have salsa any more. Other small changes, like water without ice, removing the variety of jams for toast and serving their choice of jam in a small dish were other annoyances. Recently I stopped in early one morning on my way to work and found they had changed their opening time from 6:30 to 7:00 so I went elsewhere.
These folks have been in the business a long time and I'm certain they knew there would be a loss of some regulars when they finished the conversion to the First Watch menu. I don't go out for breakfast to eat healthy, I go out for comfort food. If I want healthy I'll have oatmeal, yogurt and fruit in my own kitchen. For most people breakfast is a treat and a break from cooking. As another reviewer said, it seems First Watch is catering to more of a yuppie crowd and leaving some of their regular customers behind. They may get enough new customers to replace those who go elsewhere, but I won't be among them.
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