Nice clean location but lack of assistance from the personal bankers in the office. The teller was friendly enough to call through the window and ask if I had been helped after standing in the waiting area for a few minutes. My husband and I came in during a slow time of day to change my last name due to marriage. I was told that one personal banker was waiting on an appointment to arrive in approximately 10 minutes and the other personal banker was with another client but would only take another 15 minutes TOPS. We left 40 minutes later having not been seen by either of the personal bankers OR checked in with because they assumed I would not give them any sales; just a service need. Little did they know my husband and I planned to open new joint accounts with them. I may have waited longer if one of the personal bankers had the courtesy to update me on their ETA instead of avoiding glances in their direction and then disappearing after they were finished with other clients. Knowing I had a simple request of changing my last name, someone else could have assisted us (like the office manager that walked around several times). Completely unacceptable to have multiple people available to give service but not performing.