At the beginning of last month we discovered the charging port on my mother's computer stopped working. I called around and between overpriced places and those that were unwilling to do the work, I found of this company would and could.
They were friendly, and were willing to go out of their way to order the new port without a down payment. They told me it would be available midweek. I did not receive a call and so the next day after they told me it should have come in i called them myself. I was informed it was in. I took it in and was informed it could be up to three hours to repair. I left, not living in the area and found things to do, being told he would call me ifi they repaired it early.
i came back at the appropriate time and was told they found out after opening the computer that they had selected the wrong port and would need to order the correct one. I was a bit upset they had not called me earlier to let me know as it was inconvenient to try and find things to do when all along I could have been doing other things.
After a week i called and attempted to get an update and was told another few days. I waited because I initially liked the guy who said he could do the work. He was confident and very self assured. Also the price was good. That weekend I called again. Same story and was told they would call me. Still the next week I was told the same - no port had arrived. A month of waiting.....
I gave up on the company and chose another location. I did receive a call from someone in the office and no voicemail had been left.
It would up being not a bad port perse, but just a bad sauter which needed repair after all. so the repair could have/should have been completed that same first day.
Bad diagnose, don't get back to give status updates, and no work done.