lousey, lousey and lousey. rude and curt. the glasses that took over 12 days to get were worse than the ones i had. when i took one pair off and set it on the counter the lens popes out......clerk just took them to the back counter and said nothing.............they told me it took time to adjust to the new lenses and i should take them home...................next to me the gentleman there was having the same issue...........so it was not just me.......they did not give me a full refund, only partial, even tho they wasted over 5 hours of my time............avoid them at all costs. i have used americas best for over 25 years.............this office should be closed.