The place is empty during the lunch rush and that tells part of the story.
OK I am not a fan of building your stirfry and paying $16 so somebody can flip it in a big wok. I mean it can seem like fun but I rather trust professionals to mix the right amount of water chestnuts, peanuts and black bean sauce. My dish was severely underwhelming (lack of sauce I think) but I should fire myself.
Alright getting past the fact that the idea is it can seem excitting to build your own lunch it is expensive. You pay by the weight and noodles and beef are the same price, same as adding sauce or vegetables. what this means is that it can add up to $15-20 for a plate.
You know what take your money, run to chinatown and I can promise that just about every place will give you a much better meal for less than $12.
PS the decor and ambiance of this place is severely dull. Inside it looks like Bob's pub, dark, same low tables / bar, and no cultural reference to the style of food they are presenting.