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  • I went here yesterday thinking that a Monday would be less busy than any other day. Boy was I wrong! We arrived at 5PM and waited in a small line (5 minutes) to get a pager. I was told for a table for two it'd be a 40 minute wait. I didn't mind that too much as with the pager you could walk around anywhere in the mall. You just needed to be near Forever 21 or Sporting Life within the last 10 minutes. (I guess to ensure you can walk back within the time they buzz you) We walked back and sat down near the tables in front of Pickle Barrel. We waited another 50 minutes before going inside to ask what position we were in line. We ended up being next and got sat down in a booth. I understand that the time is an estimation but wish we would've been able to walk around as opposed to waiting for so long. We sat down and ordered right away, we had studied the menu while waiting. My boyfriend got the Hibachi Steak and I, the Chicken Madeira. The wait for food took another hour. The food was really good. The steak was cooked exactly as to what was asked and was nice and tender. The wasabi mashed potatoes was interesting, not really spicy but it had a little kick. I can see why the Chicken Madeira is their most popular dish, it has a good mix of flavours and the melted cheese is a nice added touch. For dessert we got the Tiramisu, which was also really good but served with too much whipped cream. Their food portions are huge and the prices reflect that. The biggest downside to Cheesecake Factory (besides the long wait time) is the service. It is non existent. The restaurant is chaotic, there are so many servers and workers standing around, and it's hard to even walk by them to go to the washroom or to your table. Our server only asked us how we we're doing, and if we needed anything, once after we ordered. When we wanted to order dessert we had to flag her down. We didn't get offered any top ups on our water or drinks. TLDR: good food, too long of a wait, and bad service.
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