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  • If I could do zero stars I would. Melissa gave me the worst customer service I have ever received at this location. This location is down the street from my house so I come very often, not for their customer service but because it's convenient. Tonight was just awful. I always order through drive thru and add chipotle salsa to anything I get. Their chipotle salsa is the bomb! But, Melissa told me I needed to get off and go inside if I wanted it tonight. I said "excuse me? I always come here 2-3 times a week and I was never told this before." She said just come to the window then. So at the window after I handed her my card, she told me I needed to go inside to get the salsa. She said look you have people behind you. I told her to please cancel my order and handed her back my drink. I just couldn't understand so much laziness, your salsa bar is just there, I'm paying for my food and I would like the salsa that I like. She then said I already charged you and half your food is ready as she rudely grabbed the drink back. (Then I wonder, If only half my food was ready when I was at the window, couldn't she had gone to the salsa bar to get the chipotle sauce??) What made me angrier is that she walked away from the window and got Sergio to hand me my receipt back. Sergio told me that I need to go back tomorrow to get my refund!! I said can I please talk to your manager? Sergio told me there was no manager on duty so no one could issue me a refund. $29 were waisted. Im definitely never going back to this location.
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