We are looking to do some improvements to our front and back yard and Joseph was kind enough to come take a look at our property last week. He gave me some great suggestions including installing artificial turf in the back yard while covering and extending our less-than-desirable cement slab patio with pavers and a firepit. After discussing the plans with my better half we decided that we would prefer using more modern materials than pavers and keeping the grass natural. I sent Joseph an extensive email with some inspiration photos and an illustration of my new vision for the yard and followed up with a voicemail to make sure he received it and hear his thoughts. Joseph has yet to respond a week later, and that leads me to believe he won't be calling anytime soon. Whether he has the resources and ability to do the work on our yard or not, I would have appreciated a reply. I guess my business is going elsewhere...
I'm probably being generous with 2 stars honestly, but I suppose he earned the extra star for meeting with me and proposing the work.