No doubt that the reviews are genuine and derive from those relieved of the torture that major dealers and national chains like Pep Boys inflict. My story basically stems from obtaining a 2nd opinion after Pep Boys quotes me $2,000 in repairs to restore the cooling function of my a/c. The a/c was still blowing, just at room temperature. I paid them $50 to inspect it and that's what they came up with and condescendingly sent my on my way. I was referred to Honman that same day by my Uber driver, who was a Honda owner. Long story short, I dropped my car off on Monday for 3 hours and they resolved the issue with a minor coil replacement, which only cost me $350! That's insane! Not to mention, the service was impeccable and David is super cool! I'll definitely be back in the future. If you take nothing else from this story, do NOT service your vehicle at Pep Boys! See a specialist that professes In your brand...and if you own Acura/Honda, then you'd be crazy to go anywhere aside from Honman!