Horrible. Dont ever use them, especially if you are new to the city and on your own!!!! I am a single female here in Cleveland for my first time. Was told the driver would call when he arrived. He never called, drove off without me! When I finally got in the taxi when the company sent him back, he had the lamest excuses ready: "we don't like to come wait here"...sir, u wouldn't have to wait if u called to tell me u were 2 min away! I'm by myself, I'm not waiting outside in the cold, dark alone! And then I flat out told him: you think you have it bad? Don't complain, this isn't Detroit! Do your job!!!!!!.....I wanted to yell at him and hated even paying him!