Bob is a straight-shooter. No BS. Tells it like it is. And a professional. Went to him after I rear-ended a car. I didn't have collision coverage and told him I can't afford a full repair to "pre-accident" condition. Bob says, "I think we can do somethings to make it look better." And he delivered. I wouldn't call him cheap, but you can have confidence that a pro working on your car.