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  • I had never been to a Paradise Bakery and Café before this morning. I had some errands to run at Scottsdale Fashion Center so I cruised by to grab a small snack to call breakfast. The line wasn't long since the Scottsdale Fashion Center had just opened so I knew I had some quick decisions to make. As I scanned the pastry case, I was surprised they had so many options and was feeling pretty good about my chances to choose a delicious pastry. However, the more I looked the less impressed I became. I'm not saying I'm only happy if a place has a chocolate croissant but I will say it's usually my staple at other places. I scanned and scanned and really nothing popped out at me, demanding I eat it so I went with a safety -a blueberry muffin. I also ordered an iced vanilla latte because the temptation was there. Gregory asked me what kind of milk I wanted. I asked for whole milk which they didn't have. Disappointing. I paid, got my muffin and left. It wasn't until I was about to check in that I realized I didn't have my phone. I went back to Gregory who said it wasn't found. I went home. I attempted to eat my blueberry muffin which was burnt and terrible on the outside and gooey and under cooked on the inside. The latte was okay, nothing special. We called paradise bakery and café back and asked to speak to a manager who confirmed that yes, they did have my phone. I went all the way back to retrieve it. A disappointing experience at Paradise Bakery and Café for sure. Customer service and blueberry muffin gets zero stars. The latte is what gave them one star because it was at least drinkable.
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