The service was lovely. The food wasn't. I had the gnocchi with pesto; it tasted like low-end grocery store pesto with rubbery gnocchi. The "Italian nachos", fried ravioli with marinara sauce, were okay but nothing special.
For the same food cost, you can go to a real Italian restaurant pretty much anywhere in the city and have a MUCH better meal. If you need to be at the Eaton Centre, go to Joey instead. Or d3. Anywhere but here, really.