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| - I hired this company to perform handyman services, only some of which were completed satisfactorily. I was only offered a refund of one hour of labor.
I contacted this company to perform certain services, including plumbing, and do not think I was remiss in expecting a handyman with skills to perform these specific tasks.
Of the eight repairs needed, the three biggest and most involved were not completed satisfactorily, or at all in one instance.
I asked the company to discover and repair the source of a warped board in my guest bathroom and to replace the board. The worker lifted the toilet to replace a wax ring; he put epoxy on the existing board and re-set it. It remains out of alignment with the rest of the flooring (not flat). He never discussed additional costs for labor to lift and replace the board. In subsequent communications, the owner has provided THREE DIFFERENT reasons for why this work was not performed.
I asked the company to replace my kitchen faucet. The worker, who admitted he is a roofer (versus a plumber or true, multi-disciplined handyman) by profession, did not know how to turn the water off to my entire condo (versus just the sink itself) and did not tell me that he was not authorized to replace valves, which proved to be part of the necessary work. He sent me to Lowe's to purchase parts in the wrong size or that are nonexistent. I only got the right ones thanks to the professionals there. He advised me to find out how to shut the water off and that when I did, he would return to complete the repairs. Instead, the owner told me that I would have to call a plumber to complete the repair because his workers are not allowed to replace valves. He said he advised his employee to tell me this, but he did not.
I asked the company to replace my bathroom faucet. The worker did so, but left me with a host of new issues, including significantly reduced water pressure and significantly increased wait time for hot water to arrive in the sink. I did not have these issues before the faucet was replaced. The owner of the company blames these brand-new issues on my selection of faucet rather than his employee's incompetence. When a trained professional plumber came to my home to make the kitchen faucet repairs that were not made by this company, he was able to resolve my bathroom faucet issues with a few simple, quick tweaks.
The owner of the company, who came to my home on July 4 to assess the situation, responded to my July 7 request for a status update and discussion of a partial refund with a lengthy personal-attack email, among other things calling me passive-aggressive and ignorant, accusing me of demanding free service, "verbal and attitudinal abuse" and, most unbelievably, calling into question my faith with the words: "I hope that you find your place at the foot of the cross."
This sanctimonious self-righteousness is entirely inappropriate in a business setting, as is this completely unwarranted personal attack on me. I hired this company to perform certain tasks in my home and expected to have hired skilled professionals. That was not the case. At no point did I personally attack the owner for conducting business in such an unethical fashion. I was truly stunned to be addressed in such a disrespectful and unprofessional manner. He continued his personal attacks in the public forum of the BBB website and refused to refund the money I paid for work that was not completed at all or not completed satisfactorily. Beware of engaging this company for any services.
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