I came in to send a fax to a company. The fax did not go through and I waited for over 20 minutes. I then asked for my money back since my service was not fulfilled. I was told that since I paid cash, I needed to wait until the manager comes in to work in 15 minutes. So I ran an errand and went back 30 minutes later, but the manager was still not in. I asked the worker to call his manager to see if he can give me back the money, but he was not able to be reached so now I have to wait for him to call me back since he wasn't sure when he would get to the store. If you are only going to have 1 employee working, make sure they have the rights to do everything or don't collect the money until the service is fulfilled.