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  • According to one of the many spam emails I get from One Nevada, they apparently want me to vote them "the best credit union in 2014" so they can repeat as winners. the timing of the email was serendipitous as I had literally just left the establishment after yet another less than pleasent experience. I guess anyone can claim to be the "best" at anything they want these days....so in that spirit here's a review from their "best" customer; The business model stinks as all of your money interactions are with a machine and the people in the branch have no way to get you cash or take deposits. The all-powerful ATM isn't all that reliable as I've been there twice personally to make a deposit only to be told I would have to drive to another branch (Eastern/215) in order to do it due to the ATM being "out of order". What kind of money establishment is this? Not to mention the fees. Every time you turn around you're getting nickel and dimed. My debit card needed to be replaced and it was $5. Really? Your .01 piece of plastic and 10 seconds of bad customer service and it's $5? Honestly though...when they told me I was nonplussed as I was surprised it wasn't $20. The people working there seem nice enough when they aren't carrying out their employers bad policies. It's gotten to the point that every interaction we have is negative in some way whether it's the long wait to talk to a rep to be told I've got to pay more fees or the neverending emails telling me how great they are and how much money I'm saving by being a member of their credit union. Really!?!? Counting the days till I can close our acct and move to a real bank. My wife is stubborn about not wanting to buy new checks and set up new bill pay with another bank....I think she just enjoys bad customer service and paying fees.
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