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  • This was probably the worst experience I've had in Las Vegas. When we first approached we were greeted by some really friendly hosts who let us know that our kids could play here for 25 each as long as we picked them up before 9 and that they weren't allowed to be left alone in the arena due to cussing which is reasonable enough. We came back the next day so our kids 11,10,9 could all play will my boyfriend and I hung around at the casino. The host we got had no idea what he was doing and said we had to stay the whole time since they were under 13. When I asked why a different host would give me different information he got super defensive and started arguing with me. I stopped him because I didn't want to argue in front of my kids and said it was fine and we would stay with them. First they have no idea how to set up any sort of game. My kids wanted to play fortnight together and it took the host 25 minutes to just set up a game because he couldn't figure it out. After like an hour, like most kids they wanted to play something else. When I asked if they could play overwatch they said they had to have their own account and I let them know we only had one. They told me that was fine to just create new ones. When I created it and it didn't work I asked for help and they said I had to buy the game. I asked why didn't they tell me that in the beginning and they just shrugged and said they didn't have their own accounts and agreed it was poor customer service. So literally all you paying for is for your kids to be able to sit on a computer and play free games unless you want pay for it on your own. The staff is no help and have really bad attitudes. I would just save my money and go take them to play arcade games. I would give a zero if I could.
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