I signed up for a monthly plan with ideal image for 1 small hair removal area. I became pregnant about 3 months into the plan (I had not noticed any results at this point - by the way) and I called and asked if I could postpone the treatments until after I was pregnant. The woman I spoke to gave me a friendly "yes absolutely" and I would still be charged each month but I could go after I gave birth and get the missed treatments I paid for. During this time my debit card expired and they kept calling me to get my payment. After a few calls I asked that my payments be postponed as well since I wasn't receiving the service. They agreed to do so until after the baby. All was well.. or so I thought.
I was just called today and told that they charged my card for 7 months while I was pregnant & not going and I have also have a balance on my account that I owe them. I was actually fine with all of that and started making an appointment to go back UNTIL I was told that I cannot get the treatments for any of the months I paid while I wasn't going. So now I just get to have a few months of treatment that I'm sure I'll get no results from. This was NOT what I was told when I originally called them. It's not like i was just not showing up and being delinquent on payments.. I had a baby!! I cannot believe a company that promotes confidence and well being would do this to someone who became pregnant and couldn't be treated.
I am so upset... I was actually looking forward to going back and doing something for myself as a new mom.. I should have thought twice when I signed up for a payment plan. They just want your money and will tell you anything to get it. This company is a complete sham. I am waiting for a call back from a manager at this location but I'm sure it won't resolve anything....Do not make the same mistake I did and DO NOT GO HERE.