| rev:text
| - My wife and I spent the weekend in Montreal, and were disappointed in the level of amenities provided in this five-star hotel. We anticipated that there would be a comfortable lounge with multiple seating areas and service for drinks or light appetizers, and instead there was a shabby "library" adjacent to the drafty main entrance, which served as a waiting room for guests checking in. Not a place you want to sit and have a drink. There is not really a lounge in this hotel at all. The fitness center was promoted as being "state of the art" although there was one treadmill, one weight machine, and a couple of other pieces of equipment in a basement room. The "spa" is one treatment room with stone walls, and there are zero amenities available to hotel guests. The steam room is really just a steam shower, and you cannot access this unless you have purchased a treatment in that room. There is not even a bathroom at the spa level, nor is anyone sitting at the desk unless they are waiting for an appointment. My wife found this basement area to be creepy, and I found it to be nowhere near a five-star level. The breakfast included with our booking turned out to be a continental breakfast only, which was adequate for us, but perhaps not for someone else - lesser value than I expected. I was particularly insulted, however, by the fact that I was charged $6.00 for a cup of regular coffee in a take-out cup. I came to the lobby early in the morning looking to bring coffee upstairs while I did some work, and was astounded at the nerve of the hotel charging this much for coffee - they need to get a clue from the Four Seasons about service - free coffee in the morning is five-star - this was not. This charge for the coffee was consistent with the $20 per day WiFi charge we were compelled to pay - let's get real about service - free internet is service-oriented, charging for it, let alone $20 per day for it, is not. Other than these complaints, the room was very nice and comfortable, and the hotel location was great. What nearly made up for the hotel's shortcomings was the excellent concierge staff, particularly Simon, who were so accommodating and knowledgeable about what we New Yorkers would want to do and see. They sent us for an incredible meal at Barroco, which really made our trip, and were so informative and responsive. Overall, we will never stay at this hotel again and I do not consider it to be a five-star hotel, although the staff was well-trained and accommodating.
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