I am quite honestly shocked at any negative reviews I've read about cake palace, Between my family and I, we've ordered at least a dozen or more cakes, she is always willing to work with me on price and everything else I could want. I'm definitely no simple gal and do I dare admit that I have "expensive taste with a small budget." and I'm not easily pleased, but all I have to do is shoot a quick email and give them a price point and a theme and we always end up with an amazing cake! Responses are always extremely quick, the cake always taste great and customer service is superb. The previous comment about working from her home is extremely ridiculous, i believe working from her immaculately clean home is exactly why she is able to do such beautiful cakes at her flexible prices. I refer cake palace to everyone I know looking for a cake and I've not heard one negative remark. I definitely feel that I always receive so much more than I pay for, which is rare in this world!