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  • So apparently ketchup has now become a precious commodity that you have to specifically ask for when ordering fries in your to-go order through any food delivery app... umm, what? My friend and I just ordered burgers from Hopdoddy, as well as two orders of French fries from a food delivery app -- for quite the pretty penny -- and no ketchup, dipping sauces, or napkins. I guess we're supposed to eat it bland, then wipe our hands on our clothes? Thanks, I think. The burgers are pretty good... I mean the typical burger, but nothing over-the-top extravagant where you should pay so much for a burger. But when you're hungry, pricing tends to go out the window when you're craving a specific burger. Quite disappointed on the delivery of our order though; specifically the lack of customer service with our order. I mean, if we order TWO orders of French fries, you would think they would send SOME kind of sauce, no?! Am I asking for too much here?! I called Hopdoddy to ask why our order was lacking attention (ie. ketchup and napkins), and was told that "No, we don't include any ketchup or dipping sauces unless specified." Umm... What about napkins though? Please, Hopdoddy, tell me where on God's green earth would I enter this information when ordering via food delivery app? I would think ketchup and napkins would be common sense/courtesy... where is the customer service? I get you guys are probably super busy, but c'mon -- ketchup? Really? Especially after spending so much on a small order... quite disappointing.
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