Executive Summary:
-Incredible selection of RPGs (WOTC, CGL, Travelers, MANY indie companies)
-Good selection of board games
-Warhammer et al dominates half the store
-Owner is professional and personable. Pretty much the exact opposite of your typical Gaming/Comic store owner.
-Dog friendly!
-Easily the best gaming store I've been to in Phoenix
-10% Military Discount
Narrative:
I called all around Phoenix looking for "Eclipse Phase," the RPG lovechild of Alastair Reynolds and Richard K. Morgan, nobody had it and a few places hadn't heard of it.
When I called Imperial Outpost Games I was cordially greeted and assured that at least one copy remained. On a whim I asked if I could bring my dog and was amused and shocked to find out that this wouldn't be a problem.
An excessively long drive later (I live in Chandler, the store is in Glendale) I pulled up to shop and headed inside. I was warmly received and my book was waiting for my at the register (I hadn't requested this or even given my name so I was very pleased to see someone had thought this through). After dropping money on a fine bit of sci-fi RPG writing I wandered around the store and was pleasantly surprised to see it well EXTREMELY well stocked (All the big names and at least one whole section for indie games) and equally split between Warhammer and RPGs/boardgames.
Everyone seemed friendly and the owner (Darren) obviously knows how to run his shop. He clearly wants my money and is willing to make it worth my while to give it to him, rather than buying off Amazon.
On a side note: Unlike another store I visited a couple months ago... this one kept it's political inclinations to itself and I have to say that I found that refreshing and welcoming.