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| - Ok so let me start off by saying that I am and have always been somewhat picky about my vehicles after they are "professionally" cleaned. So needless to say I've always found little things water spots or a smear on the window but nothing that really needed to be brought up. Also I have worked in the Sales / customer service industry for 16 years so I am very familiar with how it should, and can be provided. As well as how to motivate a staff to properly provide it, be professional and go the extra mile. granted you cant always get your workers to be happy with their job you can at least address it so that it is Rarely/never stated or showed in front of customers.
And lastly (before my review) I have also always worked in a business that has required me to work with Mexican immigrants. So I understand that most of them are hard working people who just want to make a living. Who like Americans didn't have the option of being born in a place that has plentiful work or an economy to be able to support themselves or there families. And as much as I hate to say it do much better work than many (not all) of the Americans, and for a regular $7-8hr wage(as I will show in my review further down) For all the people who say that they take our jobs. So previous to my visit on 11/23/14 Danny's still had them working and 9/10 of my visits doing a very good and timely (approx. 30 min on busy days) wash on my vehicles. Now other than obviously not hiring them in the correct manner. Via the H2B Migratory worker program. That is incredibly expensive to the tune of around 100k per year to use. Which honestly, what business that doesn't have a large profit margin can use this without jacking there prices,not many. So I am not happy that they were forced to fire all the people who were working there that made it worth $20 to get my truck cleaned.
The only reason I added this to my review is because I feel that it is relevant to explain that some of this is because of (SOME) unfair luck IMHO.
Ok now to the review (Sorry for the pre-rant)... I showed up to get a carwash expecting to pay $20 which is double of what I normally pay at a little drive through wash that has people that towel dry for you as an added extra. Worth it for me as I hate drying because I'm picky and take forever. So I figured once I got there I remembered what had happened that it might take a little longer than the usual 30 min (also it was a busy Sunday) . So after watching the truck go through as normal and paying, the cashier was friendly as I remember. The truck came out of the tunnel it was put in the far line.As most times that I've been there all the vehicle lines were full, and there were a lot of workers running around. Some working quickly others not so much some looked like they hated life all together. (Not saying they did.) Just my observation of body language. There was one gentleman who looked to be the (Sarcastic "Team Leader/person higher in the chain" ) He seemed to be trying to speed up the process. Yelling random things here and there, didn't here most of them. However The most memorable thing other than the wait and the cleaning job or lack thereof. Was when I heard one of the workers try to attempt to motivate everyone. Because the lines were obviously held up, so he yelled something of the sort "Come on guys lets get moving!! Lets get it done!!" To witch one of the other workers scoffed and yelled back "Expletive I'm not going to kill myself for 7 bucks an hour!! Kill yourself if you want they just keep coming!!" Which you could just see many of the other workers were defiantly demotivated by this and maybe 2 out of the 50 that were bothered and actually sped up.. Wow what a joke. I couldn't believe what I heard, not to mention the other customers who were totally put off by it. "Me personally I would have fired him on the spot in front of everyone to show everyone that that type of behavior is NEVER acceptable. " However that's just me, I've only ran 4 different multimillion dollar stores with an A+ BBB rating for 8+ years, so I wouldn't really know. Now, back to the wash so after about 25 minutes of my truck sitting in line and I may add having the large lifted diesel dodge truck that was washed behind me finished before my truck even moved 1 time to the point that when they finally moved my truck up to the front to finally start the rest of the so called cleaning.They had to pull my truck out of line to let the truck behind me leave. Again what a joke. but at least now they were starting to work on my vehicle. When they finally finished the total time was an hour and a half from the time I got out of my truck to turn over possession. when I received the truck back I was appalled with the whatever you want to call what they did with my truck it wasn't wash it that's for sure.. Needless to say I had to spend another 40 minutes cleaning up there mess. I'm out of room, lucky for everyone.However I will never go to Danny's again.
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