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  • Let me start off by saying it takes a lot for me to complain, but to me the little things that happen in a restaurant make the experience even better than just great tasting food. When I had first heard an oreganos opened up on the west I was super excited!!! After reading others reviews though I'll admit that I was hesitant about trying this location out but... I went for it anyways with my boyfriend and a couple of friends. Our friends had made it there first and called and informed us it would be an hour wait! But non of them had ever been there and I assured them it was completely worth the wait! Once we say down we waited a good 10-15 minutes to be greeted by a server ( working in the restaurant business, I found this very weird), while waiting for our server I noticed about 4 different staff meme era just standing and talking doing absolutely nothing! I'm more than positive they could have found something to do with how busy the restaurant was. Once I waitress greeted us she was very nice and I thought okay she's gonna turn this experience around real quick, but she took our drink order and disappeared for 10 minutes! Once she she brought us our drinks she asked if we were ready to order, we said no and she looked kind of irritated I have a habit of reading peoples facial expressions so noticing this bothered me very much. We eventually ordered and when we did she informed us that all the food would take about 1 hour and if we didn't mind, I. My mind I was thinking we waited an hour just to be seated then another 25 minutes to order, why wouldn't we wait. We had ordered a big Cesar salad and wings so she asked if we wanted that to come out first and we said yeah that would be amazing! But just for wings and a salad it took almost 30 mintues!!! I could believe how long it took for all our food, I had never waited this long at the Phoenix location. Another thing that bothered me was a hostess asked a table next to us if they needed a high chair, they said yes. I watched this hostess grab a high chair proceed to drag, yes drag it loudly across the floor interrupting multiple tables conversations, three different tables including ours were starring yet she continued not to care and just drag the high chair across the floor! I would just have to say I was not impressed at all with anything at this location! The food was ehh, the staff was rude and looked like they didn't know what to do half the time, and just the time it took to prepare some wings, a salad, 11' pizza and pasta was ridiculous! This location has been open for months, and problems like this should be resolved! Sadly I will never go back to this location if rather drive the 1 hour out to Phoenix.
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