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  • Wow! What an evening. It is always an annual tradition to go out for dinner with my family the day before school starts. Our service started well with order taking and friendly service. It then went sideways. We had to finally ask for our drinks after 20 minutes. Then was told my soup new batch was being made and could I wait 5 minutes or want another. I said sure I can wait. Then my family didn't get there salad forever. Then my soup finally came and we never saw our waitress forever. She didn't ask for more soup or salad. Never checked in on us. She serviced 2 other tables who go their salad and bread and also sat down 30 minutes after us. We asked the front desk to help twice for help. Then we waited a long time for our meals and when it came my daughter's which was told as gluten free bow tie even though the same waitress said gluten free is only long. My chicken parm was like rubber and cold from sitting. I asked for a manager and they sent someone else instead. She said manager was too busy to see us. She said she would compensate some of the meal. Her and our waitress must have been inexperienced. Manager came but we wanted to eat so I said to review with what we told the girl told to see us because he was busy. Then bill came and no discount. Then the waitress was rude to my wife about bill and said what do you want is to comp the meal? My wife said no but you tell us what you would do to make us come back. Very bizarre evening! I have never experience such poor service. Nobody made us feel any better! My wife and I don't complain that often. This time it fell on deaf ears. No effort from management. I guess they don't want us to come back. I hope the waitress learns from this experience and improves or does something else. We have been in this location before and have not had bad service. Never before have we ever had such disappointing and frustrating experience! It has ruined our evening even after we left.
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