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  • The restaurant is located on the Stephen avenue, the busiest hangout area in downtown Calgary. There are many restaurants next to each other, but I decided to go here because of recommendation from one of shopkeepers in the mall. This Earl's has a restaurant (left side) and a lounge (right). The interior and decor were really nice, modern, and chic. Mostly dark color. Went there for a lunch but feels like evening. We were escorted by a hostess nicely. One server came by to get our order. A different server stopped by to ask about order and I said we already ordered. As the time passed by, I saw two other tables got filled up by different guests. They ordered food about 10 mins after my table but they received their meals at least 10 mins before my table. They had faster services than my table, both drink and food. I was a little upset with the fact that my table didnt have the same service as the other two. Also, realizing 3 different waitresses tried to serve my table was a complete disgrace for such a restaurant. It was a messed up system in my opinion. When our food finally came (the other two tables already half way through their meals), it was not a regular food. Earlier when I made my order, the waitress offered me a soup with my entree. I decided to try their clam chowder. Unfortunately, the clam chowder here is not a usual one. It comes with bacon bits, which I do not eat. The waitress should have mentioned what is in the clam chowder if it is not a regular one. I had to flag one of the waitresses to stop by my table. I wanted to talk about the food and service to restaurant's manager. She came and listened to my complaints and apologized about everything. She offered me to replace the soup with salad, which I opted. Also, she did not charge us for the service and food. She brought and introduced the actual waitress who was responsible for my table. Because of this experience, I did not really enjoy the food. The quality was okay. On the way out of the restaurant, the manager gave me a $25 giftcard for our future visit to Earl's. I recommend you to eat elsewhere if you are on Stephen avenue.
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