While I am not a coffee shop / tea room alcoholic (mainly because I am too cheap), I do enjoy the ambiance or a get together with a friend at a tea house every once in a while.
This place definitely has the feeling I love about coffee shops. And many of the drinks are great.
Other pluses is that fact that it is a Canadian franchise and for me, the location is great.
The downside is definitely the service time. While they are friendly, it always takes forever to get your drink here. I noticed that they tended to serve the drive through quicker, so I tried that once and it still took a long~ish time from order to drink.
Another downer for me is the ice chillers. They are as advertised but I think I was hoping for more of a smoothie... which they obviously aren't. I know that is just my mistake for having false expectations, but it was still a downer.
So for now I will just stick to my chai latte when I am not in a hurry, and I'll be fine. =)