This company is completely deserving of its poor reviews.
Not only do they NEVER end up delivering what's advertised on their website (really, how hard is a bouquet of gerber daisies? You replaced them with CARNATIONS!), but most of the time they're not on time anyway so why even bother? Of the thousands of florist shops in any given bigger city, you guys can't sort yourselves out enough to find one that'll deliver what you advertise on time. Horrid business practices. You should be reported to the BBB.