The food and smoothies here are great. The manager needs some help and coaching. I've been there several times. They've either been out of something or the oven down. Dylan, one of the employees always apologizes and tries to work fast even being understaffed as it seems.
Recently, I walked in and the employee was talking with his manager in what seemed to be a heated conversation about hours. I waited for 5 -10 minutes and then was helped. I walked to starbucks during the time my food was being made, as a thought. When I came back, I was told that they forgot about my order and got sidetracked talking about policies and procedures. The manager, Andrea, defended the employee and said My food wasn't made because they had to have a conversation about policies and procedures. I was the only customer there during this entire time. The manager seemed defensive until I explained how unprofessional the entire situation appeared to be.
Anyhow, there is one on camelback which I hear has great customer service and of course the food is great! Hoping the staff and management can get their "policies and procedures" worked out at this location and hoping customer service "policies and procedures" are talked about at some point.