So I kind of go both ways here with the concept of an actual Cox store.
Con, if I am walking into the Cox store to begin with, chances are I am addressing a challenge that could not be resolved over the phone. Thus, it is a negative reason I am walking in to begin with.
Pro, I like that I can easily walk into a Cox store and talk to someone face-to-face and get a problem resolved in person.
Con, I had to actually carve time out to take the time to drive there to resolve whatever I am trying to resolve.
Pro, once through the front door, there is a easy format for checking in and customer service is always friendly.
So with that, on the West side of town, this is the spot I go to for my Cox needs.